- Eligibility for Returns: Products may be returned within 7 days of delivery if they are unused, in original condition, and with all packaging intact.
- Non-Returnable Items: Customized or specially made products cannot be returned unless there is a manufacturing defect or transit damage.
- Damaged or Defective Products: Notify us within 48 hours of delivery if the product is damaged or defective. Email support@vjracks.com with proof (photos/videos).
- Return Process: To initiate a return, contact our support team with your order details. After approval, we will provide instructions for shipping the item back to us.
- Refund Timeline: Refunds are processed within 7-10 business days after inspecting the returned product and will be issued to the original payment method.
- Shipping Costs for Returns: Customers bear return shipping costs unless the product is defective or incorrect, in which case we will reimburse those charges.
- Exchange Policy: Exchanges are permitted for eligible products based on stock availability. Please check with us before initiating an exchange.
- Cancellation Policy: Orders can be canceled within 24 hours for a full refund. After that, cancellations require approval and may incur a restocking fee.
- Inspection and Approval: Returned items will be inspected upon receipt. Products not meeting return conditions are ineligible for refunds or exchanges.